Frequently Asked Questions
First and foremost: If you have any questions about any of our products, use, directions or ingredients, or need some help choosing the right products for you, please give us a call at 888-424-7009 M-F, 8AM - 4PM ESTWe're always here to help and love speaking with our customers!!
What makes your products different?Bottom line...it's the research.
In addition to research performed by our staff, we enlist the top cosmeceutical and beauty labs globally to identify and formulate skin and hair products that are the most effective for their purpose. This requires intense and detailed investigation into all ingredients then blending to provide the greatest range of benefits and efficacy.
While there are certainly good, effective brands in the market, much of their budgets are directed towards marketing, distribution and advertising. As a result, it is rare they are able to provide the best products at a reasonable price.
At Healthy Hair Plus, we provide superior products "direct to the consumer" which saves on marketing, advertising, and multiple layers of pricing mark-ups by avoiding distributors and retailers...often saving customers 50%+ over salon, spa, retail store or dermatologist pricing.
People would absolutely cry if they realized what they were getting from cheaper but well known brand shampoos. Over 97% water and then a very harsh surfactant (cleanser) that can slightly burn the scalp and cause irritation.
This irritation is not always felt but it inflames the hair follicle and pinches the hair causing the blood flow to be compromised and this in turn causes many problems from frizz, dry hair, weak brittle hair to even thinning over time. Switching to a natural or organic based shampoo has been the difference that many women needed.
Our products have extreme amounts of botanicals. This means that there is more of that in the bottle than anything else. Remember that hair is 88% protein.
Giving your hair amino acids (the building blocks of proteins), vitamins and natural stimulants to increase blood flow over time is the best that can be done for the scalp and hair. Conditioners must be used because they protect the hair. Many of ours have UVA and UVB as well as wind protection!
What are your shipping costs?
We offer live rates, this means we charge the exact cost the carrier of your choice charges. We offer USPS, Fed Ex, and UPS.
Do you ship internationally?
Yes, we only use USPS International Priority (5-7days) or Economy(7-10 days).
As you can imagine, shipping outside the U.S. has become very difficult in the past 10-15 years. Many countries require close inspection of shipments, often delaying delivery or requiring additional fees, VAT or duties. We are not responsible for these fee's.
What causes hair to become frizzy, dry and even thin and more like straw as we age?
Answer: There are several different things at work.
- Chemical treatments: hair color and perms, relaxers and other treatments including highlights are very harsh on the hair. it is similar to running a marathon. However most women do nothing to replaced the vital amino acids and proteins lost during the treatments. this is the marathon runner not getting any water during the race. Eventually you will have hair problems! The other problem is that some women think that the products they are using is doing the job but odds are that if they are drug store or grocery store products then they don't have enough of the important stuff in them to matter
- The second thing that causes hair problems in women is build up of dirt, bacteria and hardened sebum and hormones on the hair root. Before you read on understand that over 80% of all women have heavy build up on their hair!!!!! I cannot stress this enough! the sticky gels, sprays and chemicals trap dirt over the years. It does not matter how often you wash your hair this build up is on the root and a special shampoo must be used. Our shampoo is Follicleanse. How do we know it works. SIMPLE we can see it on the microscopic hair analysis.
How do I know what is causing my hair problem?
This is the best question to ask with any problem. If your leg hurts the doctor just doesn't say take a pill or at least he shouldn't. He should x-ray the bone to see if it broken or if there is infection etc. Your hair is no different. This is why we began looking at hair with a microscope and specialized lighting.
Hair problems caused by stress, build up on the root as well as lack of nutrition in the hair or depleted hair can all be seen in the microscope. This allows us to tell you exactly which problems you have. More importantly it has allowed us to see which products work and which don't. In the past you have had to take manufacturer's at their word.
While most products work at covering up the problem with conditioners or sprays that coat hair to make it look shiny and healthy ours get to the source of the problem to solve it for once and all.
How do Healthy Hair Plus products differ from other brand names?
Our products are specialized for each condition such as dry scalp and skin, oily scalp, thinning hair, prevention from sun and chlorine problems and many other issues that we deal with on a daily basis with our hair.
Most importantly they work to prevent hair problems by cleansing the root of the hair, feeding the hair as well as stimulating blood flow and as this is done with natural based products and not harsh surfactants that burn the scalp. We use an estimated 50-75% more vitamins and botanicals than the average shampoo.
Most store bought shampoos are 97% water! Many do nothing more than strip your hair even more of vital nutrients and then burn the scalp!
The products that you use matter! I can guarantee that without a doubt!
Is it true that some well known products actually harm the hair?
Yes, in some cases this can be true. A surfactant is the main cleanser in the shampoo and also causes a lot of foam which people generally associate with cleansing.
The problem is that they tend to burn but only slightly but the slight burn causes a little bit of inflammation which in turn causes the follicle to be squeezed and blood flow hampered. The result is a hair that is slowly choking. Similar to someone constantly having their fingers around your neck!
You are better off using sodium laureth sulfate and not sodium laurel sulfate.
How long does it take to get hair healthy again?
We always talk about thirty days because many of products will show you immediate results such as the Silk Protein Conditioner and the NO weight daily conditioner as well as the Follicleanse shampoo. This is because they infuse the hair shaft immediately to make existing hair healthier.
However what you really want is the new hair growth to be healthy and faster growing. This takes around 3 months to get the cells where they should be--properly nourished and cleansed of build up and hormones!
Do hair vitamins work?
The quick answer is definitely, but results vary from person-to-person. But most people don't allow the proper time for them to work. Hair vitamins need to be used about 3 months for real results to begin. Hair vitamin shampoo is also an excellent source of amino acids which are the building blocks to proteins.
What are your best selling products?
Follicleanse root cleansing shampoo (in fact, the entire Follicleanse line), Vitamin shampoo, Silk Protein conditioner and Hair Nutrition Vitamins, Emu shampoos and conditioners! Actually they all sell pretty well. Also, several of our brands are excellent and sell very well for their specific purposes - Bioten, sFree sulfate-free hair products, ProFolla Silk (for Black and African American hair), Acnetene (for acne), Strimedix-SM (for stretchmarks and scars). Generally all the products sell very well and are effective.
Which products are best for women. Like a blanket approach to healthy hair?
Every Caucasian woman and man should use Follicleanse root cleansing shampoo 2 times per week. If they use Follicleanse then they cleanse out hormones, bacteria, dirt, product build up. this means that they can use sprays and mousses as well as gels and not worry about them clogging up the root of the hair!
Everyone should also condition their hair to reduce friction between the scalp and hair which results in hair breakage and hair loss in shower.
"No Weight daily conditioner" does so many wonderful things for men and women including increase diameter of the hair with heavy amounts of panthenol and ivy burdock as well as stimulate hair growth naturally with fenugreek. It has literally no weight to weigh the hair down. It should be a daily thing for women and men!
Summary: Every Caucasian man and woman should use Follicleanse shampoo at least two time a week to prevent build up on the root for the hair. They should also condition with No Weight daily conditioner. Details above.
Yes, those are two of the products that have a blanket approach to getting and keeping hair healthy. The silk protein conditioner can bring hair back for the dead. It will be softer in just 2 uses! Very few products even attempt to say that.
Silk Protein is one of those 2 times per week products also. It has UVA and UVB sunscreen protection also as well as wind protection. This makes it perfect for summer in the sun or winter in the cold air!
What would you suggest for those of us that color our hair?
Vitamin shampoo, Keeping the Color shampoo ( for the proteins) and also either Silk Protein conditioner or No Weight daily conditioner (or both). We also strongly advise using any of the sFree brand of sulfate-free shampoos and conditioners
Can people ask you about their hair problems and what products will work best for them?
Absolutely, that is the whole purpose of Healthy Hair Plus -- finding the cause of the problems and working to get them solved with top quality products. I can't say enough about our products.
They are truly unique and formulated for specific situations and have the highest amounts of botanicals, vitamins and aminos that hair needs to rejuvenate! The products really do matter!
Do your products really work?
Yes, we have a very high customer satisfaction rate on all of our products. Of course, results may vary from person to person and depending on the condition or outcome desired. For most products, they work extremely well. This is what we do...provide hair and skin care solutions.
Do you have products for all skin types?
Yes, we have products for normal, oily, dry, and acne skin types. We also have antioxidants, "anti-aging", anti-wrinkle and for scars and stretchmarks.
How long does it take to see results from your products?
We have some products that give an immediate result and others that work after continual use. Results vary and the products used vary in how quickly they provide results. Most shampoos and conditioners provide instant results. Anti-wrinkle and anti-aging products tend to take longer; however, some results may be seen quickly.
How often do you use the skin care products?
It depends on the product you are using, normally 1-2 times a day.
Do you have a complete skin care line?
Yes, we have products that target skin care, bath and body, anti aging and general skin care.
How does Anti Wrinkle 55 work?
Anti Wrinkle 55 reduces the depth of the wrinkle, especially around the eyes, mouth and forehead. It is known as a topical Botox. Active ingredients such as Argireline and Matrixyl 3000 smooth and tighten skin reducing the appearance of wrinkles. Soluble Collagen and Hyaluronic Acid provide deep-tissue moisture and hydration. Key antioxidants help prevent accelerated damage to skin cells. Combined, you get short-term wrinkle control and long-term smoothing and improved tissue and complexion health.
Why do you use Microderm Abrasion Cream?
Microdermabrasion is an exfoliant removing the top layer of skin cells and smooths out the skin. It revitalizes dull skin, reduces enlarged pores, helps erase fine lines, and acne scars. It is excellent for helping encourage new, healthy tissue development and for clearing pores of debris.
How does your Skin Tight Body Firming work?
Body Firming improves the elasticity and tone of the skin. It also reduces roughness and wrinkle depth. It improve moisture and hydration and firms and tones loose or wrinkled tissue. Similar to an anti-wrinkle serum or cream, Skin tight uses active ingredients such as Matrixyl 3000 to firm and tighten skin. This is combined with other active ingredients that help replenish hydration (one of the keys to sagging and loose skin).
Do I have to continually use your products once I get the desired results?
Each product works on a timeline. After your desired results are reached you can continue use of the product to maintain your look. But, yes, typically product effectiveness will drop if you discontinue use.
How long does the Skin Tight Instant Serum work?
The Skin Tight Wrinkle Serum lasts for approximately 6-8 hours. We call this our “Cinderella Serum”.
Why is it important to exfoliate?
Exfoliation improves skin texture, evens skin tones, and increases radiance. It removes dead skin cells and many think it stimulates the production of collagen. Not only does exfoliation give the skin a more “radiant” look, but it also allows the products to be applied to fresh new skin. The process of exfoliation encourages and stimulates new healthy skin cell growth. This makes an exfoliant like Microderm Abrasion Cream effective at controlling wrinkles as well as treating scarring.
What process should I follow when using your skin care line?
You should always exfoliate, cleanse, treat and maintain.What is Emu Oil?
Emu Oil penetrates the skin easily and will not clog the pores. It acts as carrier for ingredients in our products and it is an excellent skin moisturizer. Emu Oil is also great for burns, cuts, scars, and scrapes. It is especially effective for use in skin and hair products.
What forms of payment of do you accept?
We accept Visa, PayPal, Mastercard, American Express, Discover, Pay with Amazon, and a check or money order mailed to us.
Healthy Hair Plus
2605 Mountain Industrial Blvd, Suite 2
Tucker, GA 30084
When will my order ship?
Most orders ship within 24-48 business hours. Typically, if an order is received before 2pm (M-F) many ship the same day the order is received.
How long will it take to receive my order?
Standard USA shipping is 5-8 business days. For an additional cost we have Priority and overnight shipping available. Overseas/International orders take approximately 10-15 days depending on country destination. also, the order contents and valuation may delay delivery time.
What shipping methods do you offer?
United States Postal Service (USPS), FedEx, and UPS. All provide tracking information (tracking number) which will be included with your order confirmation/receipt.
Do you offer free shipping?
Yes, for domestic U.S. orders over $75.00.
Do you offer tracking for shipped orders?
Yes, provide us with your email address and we will send you a shipping confirmation that includes tracking. All orders through USPS, FedEX, and UPS provide tracking information which will be included with your order confirmation. NOTE: If you check-out anonymously or as a guest without providing a valid email address you will not be sent tracking information.
How long have you been in business?
We have been in business for 20 years - since 1996.
What are your hours of operation for customer service?
8AM-4PM EST Monday through Friday (except holidays). Our toll-free customer line is 888-424-7009.
What is your return policy?
All products come with a 30-day return guarantee, less shipping and handling. Some products carry a 45-day guarantee. Return the unused portion of the product, your original order number, and the reason for the return for a full refund. Mail your return to:
Healthy Hair Plus
2605 Mountain Industrial Blvd, Suite 2
Tucker, GA 30084
What is the shelf life of your products?
The shelf life for most products is 12 months.
Do you offer discounts?
Yes we periodically will run internet specials. If you have an email address on your account you will receive notification of the sale. Otherwise, be sure to sign-up for our newsletter to receive all promotions, discounts and coupon codes. Click here to find several standard discount coupon codes we have available. Several have unlimited use and are for loyal, repeat customers. Some have a one-time use and discount for specific products allowing you to try the products at a discount to see how well they work for you.
If you ever have any questions, call us at 888-424-7009, M-F, 8AM - 4PM EST